Resident Bill of Rights

Regulations of the State of Oregon governing Assisted Living Facilities
OAR 411-054-0027

Every Hearthstone Resident has the right to:

To be treated with dignity and respect
To be given informed choice and opportunity to select or refuse service and to accept responsibility for the consequences.
To participate in the development of their initial service plan and any revisions or updates at the time those changes are made.
To receive information about the method for evaluating their service needs and assessing costs for the services provided.
To exercise individual rights that do not infringe upon the rights of others.
To be free from neglect, financial exploitation, verbal, mental, physical or sexual abuse.
To receive services in a manner that provides privacy and dignity.
To have prompt access to review all of their records and to purchase photocopies. Photocopied records must be promptly provided, but in no case require more than two business days (excluding Saturday, Sunday and Holidays).
To have medical and other records be kept confidential except as otherwise provided by law.
To associate and communicate privately with any person of choice, to send and receive personal mail unopened and to have reasonable access to the private use of a telephone.
To be free from physical restraints and inappropriate use of psychoactive medications.
To manage personal financial affairs unless legally restricted.
To have access to and participate in social activities.
To be encouraged and assisted to exercise rights as a citizen.
To be free of any written contract or agreement language with the facility that purports to waive their rights or the facility's liability for negligence.
To voice grievances and suggest changes in policies and services to either staff or outside representatives without fear of retaliation.
To be free of retaliation after they have exercised their rights provided by law or rule.
To have a safe and homelike environment.
To be free of discrimination in regard to race, color, national origin, gender, sexual orientation or religion.
To have proper notification if requested to move out of facility, and to be required to move only for reasons stated in the Involuntary Move-out criteria (OAR 411-054-0080)and have the opportunity for an informal conference and hearing, if applicable.